commitment

A high level of commitment implies a high level of performance?

A few weeks ago I was with Manel Peiró PhD, Academic Vice-Dean of ESADE Business School. On his desk was a copy of the new book by Michael Beer, a professor at the Harvard Business School, “High Commitment, High Performance: How to Build a Resilient Organization for Sustained Advantage”. Since his doctoral thesis had discussed …

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The Cooplexity model at Café Rouge

Some months ago I went to the Café Rouge Restaurant in Oxford and we had one of the most interesting service encounters ever. I was having dinner with my wife. This was not the first time we’d visited it and on previous occasions we had tried a very nice wine that was recommended by one …

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