The Cooplexity model at Café Rouge

Some months ago I went to the Café Rouge Restaurant in Oxford and we had one of the most interesting service encounters ever. I was having dinner with my wife. This was not the first time we’d visited it and on previous occasions we had tried a very nice wine that was recommended by one …

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Structures influence behavior

One of the most powerful teachings of systems theory is that the structures influence behavior. We could consider as structures to whatever condition our decisions. In one company we can talk about the procedures, rules (written and unwritten), manuals of operation, the database with a type of inputs and formats and not others, how to …

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